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AskHumans Support

We're here to help you get the most out of your team engagement tool

🚀 Getting Started

Welcome to AskHumans! Here's how to get started with creating feedback loops for your team.

Installation

Click the "Add to Slack" button on our homepage to install AskHumans to your workspace. You'll need admin permissions to install apps.

First Steps

  1. Type /askhumans in any channel or DM
  2. Click "Create Loop" to start building your first feedback loop
  3. Add your questions and configure settings
  4. Schedule and send to your team!

✨ Features Overview

Custom Questions: Create personalized question sets for your team's specific needs
Smart Scheduling: Set up daily, weekly, or custom recurring feedback loops
Template Library: Use proven question templates to get started quickly
Response Tracking: Monitor who has responded and follow up as needed
Direct Integration: Everything happens directly in Slack - no external tools needed
Privacy First: Your team's feedback stays secure and private

❓ Frequently Asked Questions

How do I create my first feedback loop?
Use the /askhumans slash command in any channel or DM, then click "Create Loop" and follow the guided setup process.
Can I schedule recurring feedback loops?
Yes! After creating your questions, you can set up daily, weekly, or custom schedules to automatically send feedback loops to your team.
Who can see the responses?
Only the person who created the feedback loop can see the responses. AskHumans respects privacy and keeps individual responses confidential.
How many questions can I add to a loop?
You can add multiple questions to each feedback loop. We recommend keeping it concise (3-5 questions) for better response rates.
Can I send loops to specific people or channels?
Yes, you can choose to send your feedback loops to specific team members, channels, or groups during the setup process.
What happens if someone doesn't respond?
AskHumans provides gentle reminders and you can track response rates to follow up personally when needed.
How do I edit or delete a feedback loop?
You can manage your existing loops through the AskHumans interface. Use /askhumans and select "Send Existing Loop" to view and manage your created loops.
Is my data secure?
Absolutely. We follow enterprise-grade security practices and comply with Slack's security requirements. Check our Privacy Policy for details.

🛠 Troubleshooting

Common Issues

The /askhumans command isn't working

Try these steps:

  • Make sure AskHumans is installed in your workspace
  • Check that you have permission to use slash commands
  • Try typing the command in a different channel or DM
  • Contact your Slack admin if the issue persists
I'm not receiving feedback notifications

Check these settings:

  • Verify your Slack notification settings
  • Ensure AskHumans has permission to send you messages
  • Check if the feedback loop is active and scheduled correctly
Responses aren't being saved

This could be due to:

  • Network connectivity issues
  • Slack permissions problems
  • Temporary service disruption

Try submitting again, and contact support if the problem continues.

📚 Best Practices

Need More Help?

Our team is here to help you succeed with AskHumans. Reach out through any of these channels:

📧 Email Support
help@askhumans.com

Response Time: We typically respond within 24 hours on business days

Status Updates: Follow us for service updates and new features