← Back to AskHumans

Privacy Policy

Last updated: December 2024

1. Introduction

AskHumans ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Slack application and related services.

2. Information We Collect

2.1 Information from Slack

When you install and use AskHumans, we collect the following information through Slack's API:

• User Information: User ID, username, email address, and profile information
• Team Information: Team ID, team name, and workspace details
• Message Content: Questions you create, feedback responses, and interactions with our app
• Usage Data: Commands used, features accessed, and interaction patterns

2.2 Information You Provide

• Feedback loop questions and content
• Response data and feedback submissions
• Scheduling preferences and settings
• Support communications

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the AskHumans service
• Process and deliver feedback loops and responses
• Send scheduled notifications and reminders
• Improve our service and develop new features
• Provide customer support and respond to inquiries
• Monitor usage and prevent abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Within Your Slack Workspace

Feedback responses and loop data are shared with authorized users within your Slack workspace as intended by the service functionality.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our service, subject to confidentiality agreements.

4.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments and updates
• Secure hosting infrastructure

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We will delete or anonymize your information when:

• You uninstall the AskHumans app from your Slack workspace
• Your Slack workspace is deleted
• As required by applicable law

7. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request information about the data we have collected about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Opt-out: Uninstall the app to stop data collection

8. Slack Integration

AskHumans integrates with Slack and is subject to Slack's terms of service and privacy policy. We comply with Slack's API terms and developer policies. For information about Slack's privacy practices, please review Slack's Privacy Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

10. Children's Privacy

AskHumans is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by posting the new Privacy Policy on this page with an updated "Last updated" date.

12. Contact Us